Return and Exchange | Rack
  1. Order Policy:

How can you place an order???
Placing an order at Rack.pk is truly very easy. You need to follow the below mentioned steps:

  • Be our valuable customers by having our amazing products. You can have these items by creating an account.
  • After the creation of your account, simply shop what you want.
  • Fill your cart with your desired items. And also mention the payment source and method.
  • Complete your order and leave the rest on us. Your order will be dispatched and will reach to you within3 to 4 working days.
  1. Return Policy:

What is the best way of returning the product???
We value our customers the most. Building strong relations with our clients is our priority. Therefore we allows 7 days of return policy to our customers. Our return policy requires the following steps to be followed:

  • If our product is faulty, or does not match with your required size then it can be returned and replaced. Replacement can take 4 to 6 working days.
  • You need to courier that specific product at our office in Lahore. You can have our address at customer services category.
  • All the accompanied accessories should be dispatched along.
  • The product must be unused as we will confirm that first of all.
  • When we receive the product, after the confirmation that the product is not used, we will refund your amount.
  • You will receive your amount by having a Coupon Bond or Cash Transfer. Coupon Bond will allow you to purchase from us anything equivalent to the value of Bond. Otherwise we will refund the amount through bank transfer. It may require 4 to 8 working days.

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